Position Summary
Head Housekeeper – Hotel Du Vin, Malmaison, Exeter
Type of contract: Permanent | Salary: Up to £35,000 per year | Hours: 40 per week | Location: Exeter
Overview: 60 Bedrooms, 55‑seater Bistro & Bar, 3 Private Event Spaces, Spa with outdoor heated pool, 4 beauty rooms.
About the Role
You are the face of our hotel, ensuring that every room meets the highest standards. You have the final say on whether a room is perfect or not.
As Housekeeping Manager you lead a team that sets the tone for guest visits and guarantees that everything has gone above and beyond to exceed expectations. This role offers a pathway to senior HOD positions within Hotel Du Vin, with internal development and progression encouraged.
Responsibilities
* Maintain exceptional standards for all guest rooms and public areas.
* Lead and coordinate the housekeeping team to ensure timely cleaning, linen changes, and facility upkeep.
* Collaborate with other hotel departments to deliver seamless guest experiences.
* Inspect rooms to confirm completion of work to the highest standards.
* Manage housekeeping budgets, schedules, and supplies.
Key Expectations
* High standards second nature – a strong commitment to quality and attention to detail.
* Excellent interpersonal skills – thrive on making guests smile and ensuring their satisfaction.
* Positive attitude and readiness to work with a premium food, drink and brand culture.
Benefits
* Heavily discounted staff room rates from £65 per night.
* Discounted friends and family rates – 50% off best available rate.
* 35% off dining at Brasseries and Bistros.
* Fully funded apprenticeship programmes.
* High street discounts on shops, experiences, holidays.
* Cycle to work scheme – up to 40% savings on bikes.
* Healthcare cash plans – dental, optical, medical at £5 per month.
* Referral schemes – up to £1,500.
* Decent uniform.
* Wellness & National Campaign Days Calendar.
* Wagestream instant pay access.
* Complimentary stays on 1st, 3rd and 5th anniversary with dinner, bed & breakfast.
* Support for The Brain Charity.
* Employee Assistance Programme – free, confidential advice 24/7.
Additional Benefits
* Private medical healthcare.
* Bonus plan based on clear and transparent KPI’s.
* Critical illness cover.
* Life assurance.
Sustainability Goals
* 100% of electricity from renewable energy (mostly wind).
* Recycle at least 70% of waste from hotels.
* Switch to chemical‑free cleaning system in bedrooms and public areas, enzyme‑based eco‑friendly kitchen system.
* Volunteer for sustainable charities 2 days per year on full pay.
Equal Employment Opportunity
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Seniority Level
Mid‑Senior level
Employment Type
Part‑time (note: earlier described as permanent – this is contradictory; keep as presented)
Job Function
Management and Manufacturing (Hotel operation falls under hospitality industry)
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