Housing officer

Housing Officer

We are seeking an experienced Housing Officer to deliver a professional, customer-focused housing management service across a designated locality. This role is ideal for someone with strong tenancy and neighbourhood management experience who is passionate about creating safe, sustainable communities

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Key Responsibilitie

• s:Manage a varied caseload including anti-social behaviour (ASB), tenancy breaches, neighbourhood disputes, safeguarding concerns, fraud investigations, and tenancy change
• s.Build positive relationships with residents, local authorities, partner agencies, and community stakeholder
• s.Carry out neighbourhood inspections and estate management activities to maintain safe, clean, and welcoming communitie
• s.Deliver excellent customer service and resolve issues promptly and effectivel
• y.Ensure compliance with housing legislation, policies, procedures, and regulatory requirement
• s.Work collaboratively with internal teams to improve customer outcomes and community wellbein
• g.Maintain accurate records and high-quality data management system
• s.Promote health, safety, building compliance, and safeguarding best practice at all time

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Requiremen

• ts:Previous experience in a Housing Officer, Neighbourhood Officer, Tenancy Officer, or similar housing management ro
• le.Full UK driving licence and access to a vehic
• le.Strong knowledge of tenancy management, leasehold management, ASB casework, and neighbourhood servic
• es.Experience working with vulnerable customers and multi-agency partne
• rs.Excellent communication, negotiation, and problem-solving skil
• ls.Ability to manage a demanding caseload and prioritise effective
• ly.Competent IT skills and experience maintaining accurate case recor