Overview
We are looking for an enthusiastic and dependable Accommodation Frontline Lead with Housekeeping Linen experience to join our team at Alton Towers Resort. This is a key frontline leadership role, responsible for supervising, guiding, and supporting colleagues to deliver exceptional service and operational excellence across our accommodation offering. As a trusted point of contact during daytime operations, you will lead by example—ensuring the highest standards of cleanliness, safety, and guest experience are consistently met.
Responsibilities
* Lead, coach, and support frontline colleagues to deliver outstanding guest service
* Conduct regular training sessions and performance check‑ins to support colleague development
* Monitor cleanliness, presentation, and safety standards across all accommodation areas
* Ensure all daily operational tasks are completed efficiently and to standard
* Carry out key holder duties, including opening and closing areas and completing required checklists
* Remain flexible and adaptable to meet the needs of the business, including shift patterns
Accommodation‑Specific Responsibilities
* Guide colleagues in maintaining cleanliness and ensuring rooms meet resort standards
* Assist with accommodation linen processes
* Organise daily briefings with the linen porters
* Conduct regular audits of stocked linen, and report any anomalies
* Support the ordering process for linen, ensuring each linen storage room is sufficiently stocked
* Provide support, coaching, and corrective action where required to maintain service excellence
Qualifications
* Previous experience in a customer‑facing role is essential (experience within a theme park, hotel, or leisure environment is desirable)
* Full driver’s licence, as will be required to drive company vehicles
* A strong team player with a positive, reliable and proactive attitude
* Confident supporting and guiding colleagues with a hands‑on leadership approach
* Comfortable handling guest concerns and operational challenges calmly and professionally
* Previous leadership or supervisory experience is beneficial but not essential
Benefits
* A competitive hourly rate
* Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
* 25% discount in our on‑site retail shops and restaurants
* 40% discount on Lego
* Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world
* Ongoing training and development opportunities
Pay Range: Compensation between GBP £13.20/Hr. and GBP £13.20/Hr.
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