CGI are looking for a Production Support Analyst to join a strong existing In Service Support team in a client‑facing capacity, providing a wide range of software and hardware support to the client and end user. This hybrid position is based out of our Leatherhead office three days per week (Tues‑Thurs) and requires a UK Security Clearance or eligibility for clearance due to the secure nature of the programme. The role supports the FC BISA project, a long‑running bespoke software solution for the British Army, which is currently in its major release and support phase within a team of around 55 members.
Responsibilities
* Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI’s FCA and FC BISA products.
* Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA.
* Support programmes of test, trials and training both in‑house and occasionally on‑site (non‑operational).
* Monitor E‑Classroom equipment usage, repairs and spares availability and identify trends.
* Monitor software issues passed by users or user representatives to CGI and identify trends.
* Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme.
* Team player with ability & willingness to work collectively and as an individual with minimal supervision.
* Able to represent CGI with the client team and senior users.
* Ability to reprioritise workload, according to programme priorities.
* Attention to detail for documentation production and reviews.
* Good communication skills (both oral & written) and the ability to work with multiple teams across the programme.
* Ability to work to tight timescales within budget.
* Willingness to get involved in other tasks as and when required.
Desired Competencies
* Army/Artillery communications knowledge, background, or experience. Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential.
* Technical Author qualifications.
* Ideally some prior experience of operating FC BISA and/or FCA.
* UK MOD procurement processes or providing Support.
* Working knowledge of Defence Standards.
Benefits
* Insurance coverage
* Medical benefits
* Pension plan
* Member Assistant Programme
* Check4Cancer
* Flexible time off
* Share Purchase Plan
* Member discounts
* Dental benefits
* Vision benefits
* Profit Participation Plan
* Health and Wellbeing Programme
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