**Office is relocating to BL0 in early 2026**
A well-established and growing plumbing & heating business is looking for a Helpdesk Administrator to keep engineer diaries running smoothly and ensure every customer has a great experience.
The role suits someone organised, confident with systems, and able to thrive in a fast-paced environment. As you progress, youll have the chance to quote jobs, support with RAMS, help bring on new customers, and shape the systems that will support the companys growth.
What we need from you:
Experience working in an Administrator role that involves scheduling, coordination or have worked in maintenance
Confident with using Google Workspace, CRMs and other online tools
You need to be able to think independently and spot problems before they arise
Stay organised under pressure and adapt to changing demands
Work with the team to refine booking, follow-up and tracking processes
Take ownership of your work and keep everything running behind the scenes
Able to commute when the office moves into new premises to BL0 in early 2026
What the role involves:
Schedule jobs for engineers using our CRM system
Keep customer records and job notes up to date in the CRM
Triage the scheduling inbox and respond quickly to new enquiries
Ensure jobs are accurately booked, tagged and followed through
Liaise with engineers to prep and close off their day
Trigger quotes, service reminders, and review requests
Help spot patterns and issues and help with developing and updating systems
Salary :£26,000- £28,000 per year (depending on experience and qualifications).
Hours: Monday to Friday, 8am till 5pm.
Benefits:
Team activities, nights out like axe throwing etc
Mobile phone
Discount scheme
Private medical insurance
Employee health and wellbeing discount card
Pension
28 days holiday, including Bank Holidays
Continuous training and development opportunities
Supportive, friendly team that values good communication and trust
Free parking
Please apply now!
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