Job Description
Purpose:
The primary purpose of Commercial Delivery Manager is to support the Commercial Delivery Team. They will play a key role in managing governance and business management activities, along with supporting the Head of Commercial Planning with strategic projects and initiatives. The role holder will be responsible for managing issues arising across the Commercial teams and supporting the Commercial Management Team with content creation and governance of (adhoc and planned) team MI and reporting.
They will establish a broad knowledge of all departments, understanding our advisors and customers, and the subsequent flow of work between departments to meet their needs. The role requires excellent written and verbal communication skills, active project management and problem-solving skills with an analytical and inquisitive mind. They will be required to build and maintain relationships across the business, working closely with senior management.
Key Accountabilities:
* Manage Commercial governance process, supporting the delivery and reporting of key Commercial MI and narrative, to sufficiently inform key stakeholders (e.g., Board, ExCo, Commercial Committee)
* Own people and engagement plan across CCO; incl. creating, curating, and managing agenda and content related activities
* Support the Head of Commercial Planning and Commercial Delivery Director in management and delivery of key strategic projects; creating clear and concise reports and recommendations, and
* owning delegated workstreams, where required
* Act as key resource for Commercial Management Team, maintaining strong relationships with senior management and providing support across number of adhoc and planned activities
* Supporting the Commercial management team to ensure records are actively maintained with regards to risks, issues and controls and appropriate monthly reports issued
* Representing Commercial Team interests in working groups and forums, as required
* Continuously role modelling Nucleus’ values, and inspiring others to do the same
Competencies:
* Visionary mindset, not afraid to challenge the norm
* Analytical, with high attention to detail
* Collaboration and facilitation skills and building strong relationships
* Excellent verbal and written communication skills
* Strong organisation skills and capacity to multi- task across multiple workstreams
* Resilient, with the ability to managed own delegated workload and take the initiative
* Willingness to try new things and embrace change
* Not afraid to speak up and provide valuable input and challenge
Knowledge and Experience:
* Experience of developing strategic, executive level papers
* Experience working in a fast-paced environment and knowledge of project management disciplines and best practice
* Ideally consultative background with some exposure to/engagement with senior stakeholders
* Ability to build and maintain strong relationships with stakeholders at all levels
* A broad background within financial services; experience of adviser or D2C platform market(s) desirable
Values and Behaviours:
* Positively demonstrate the Nucleus values and behaviours
* Ensure compliance with Code of Conduct at all times
A little about us
We are the Nucleus Group Services Limited and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.
Are we a perfect match? Check out this video and find out!
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion.
For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.