Summary
This role maintains a high level of competence to ensure the safe dispensing of medication to customers, as well as being the experts that our customers can rely on. This is a fantastic opportunity for the right candidate. The role will include dispensing medicine, serving customers, stock management, and more.
Wage
£15,704 a year
£7.55 for 16-18 year old £8.55 for 19+ then NMW after 12 months
Training course
Pharmacy services assistant (level 2)
Hours
Monday to Friday 08.30 until 18.00 Saturday closed Sunday closed Exact shifts to be confirmed
40 hours a week
Start date
Saturday 16 August 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Support with patient consultations
* Dispensing medicine under supervision
* General admin
* Dealing with over the counter and phone enquiries
* Use of the computer and the pharmacy specific software
* Checking off and unpacking orders
* Stock management
* Date checking of stock
* Processing NHS prescriptions
Where you'll work
Black Road
Ryhope
Sunderland
SR2 0RX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WOODSPEEN TRAINING LIMITED
Training course
Pharmacy services assistant (level 2)
What you'll learn
Course contents
* receive and log prescriptions
* assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
* work according to legislative requirements, and organisational policies
* order, receive, maintain and issue pharmaceutical stock
* provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
* work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
* act in accordance with systems and organisational governance
* recognise and act within the pharmacy regulatory, legal and ethical standards
* support the team in the development of others
* maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
* communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
* handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
* use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
* demonstrate person centred care and support within a pharmacy setting
* make pharmacy patients and patient safety your first concern
* use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
* maintain the interests of patients and the health of the public
* promote and advocate equality, diversity and inclusion
* promote healthy lifestyles to customers
* work safely within the parameters of your role using Standard Operating Procedures
* apply policies which relate to health and safety at work
* act appropriately in situations to prevent harm to yourself and others
Training schedule
* Pharmacy Services Assistant Level 2 Apprenticeship Standard
* Medicine Counter Assistant Course accredited by the General Pharmaceutical Council (GPhc)
* Dispensing Assistant Course accredited by the General Pharmaceutical Council (GPhc)
* Functional Skills level 2 in maths and English if not already achieved grade 4 or C and above at GCSE or equivalent level
* Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Desirable qualifications
GCSE in:
Science (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience