Job Title: Senior Council Tax Officer Location: Town Hall, Reigate Salary: £35,820 to £41,925 (dependent on experience) Basis: Permanent, Full time About the Role We are seeking a proactive and motivated Senior Council Tax Officer to support both the Council Tax and Recovery managers and look at working practices and productivity. In this varied and rewarding role, you will play a key part in system and process improvement, quality assurance and enforcement, whilst supervising and leading our team of Council Tax Officers. You’ll assist in annual billing and year end preparation and deal with appeals and complex cases, liaising with internal and external stakeholders to resolve issues and provide support. This position offers an excellent opportunity for an ambitious individual seeking career development opportunities. Some of the key responsibilities include: - Supervising and leading Council Tax officers to ensure the efficient and effective delivery of the Service. - Ensuring that staff are fully trained and provide mentoring where necessary. - Managing the administration, billing and collection processes for Council Tax. - To assist in the submission of the CTB1 return. - Ensure all communications with the public e.g. website, social media, written correspondence is easily understood, accessible and up to date. About the Person - Are you methodical, logical, inquisitive, a good communicator and thrive under pressure? - Can you understand legislation and use it correctly? - Can you multi-task and identify what needs doing next? - Do you have experience in Revenues and are keen to escalate your career? - Do you have excellent written communication skills and excellent oral communication skills? - Are you able to effectively lead, coach, develop and mentor others? The successful candidate will be required to undergo a basic DBS check. Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. Additional Information For an informal discussion about the role, please call Kimberley Sylvester, Council Tax & Benefits Manager, on 01737 276494. No agencies please. We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role. Closing date: 3 December 2025 Interview date: w/c 15 December 2025 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. Local Government Reorganisation Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority. Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation. Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead See ' Who we are ' as a council, to find out more about us. Click here to view a Job Summary, Person Specification and Employment Pack.