Join a forward-thinking Public Sector organisation investing heavily in its digital future.
This is a key role shaping modern, secure, user-focused IT services for 6,000+ staff during a major technology and cultural transformation.
The Role
* Leading the delivery and ongoing improvement of all end-user compute services
* Driving automation, AI-based support, and self-service adoption to improve first-time fix rates
* Acting as a senior escalation point for complex user issues and major incidents
* Managing relationships with outsourced service providers, ensuring SLAs and KPIs are achieved
* Overseeing device lifecycle management and promoting sustainable technology practices
* Monitoring performance through analytics and Power BI to inform service enhancements
* Ensuring alignment with modern workplace technologies including Office 365, SharePoint, Microsoft Defender, Power Platform, and ESRI ArcGIS
* Embedding service governance frameworks and supporting Agile, product-led delivery approaches
What You’ll Bring
* Strong experience managing end-user IT services in a complex environment
* ITIL knowledge (v4 preferred)
* Vendor and stakeholder management expertise
* A user-focused mindset with a passion for continuous improvement
Public sector experience is welcome but not essential.
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