About Crown Lift Trucks Ltd
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers, as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.
Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”
Job Description
We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown products, reaching out to discuss their requirements and arrange a further conversation with a specialist Sales Representative.
Day to day you will
* Follow up leads, primarily by phone, for new, existing and returning companies.
* Take inbound calls and respond to live chat enquiries.
* Schedule appointments for field sales reps and maintain regular contact with customers, providing support information and following up on enquiries.
* Grow and maintain the CRM system.
* Conduct targeted telephone campaigns for product groups, sharing new updates and features.
* Utilise LinkedIn and other professional networking platforms to identify, research, and engage potential leads through targeted searches and personalised InMail outreach.
* Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.
The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You’ll be results-oriented and enjoy working towards a target. Good attention to detail is a must, ensuring you maintain data competency to the highest standards. You’ll enjoy building rapport with your sales reps, working collaboratively to hit company goals and exceed revenue targets.
To be considered you will need
* A good telephone manner
* Excellent communication skills
* Strong administrative experience or transferable skills
* Be confident using Microsoft Office – Word, Excel and Outlook
What awaits you?
A motivated and dynamic team who celebrate success and provide a respectful and transparent working culture. You’ll embark on a comprehensive four-week training program to upskill and train you for telemarketing success.
Vacancy Details
* Hours of Work: Monday to Thursday – 8:00am to 4:30pm with one hour for lunch; Friday – 8:00am to 4:00pm with one hour for lunch. Alternating shift pattern.
* Target Salary: Competitive salary package (dependent on experience).
* Holidays: 25 days holiday + Bank holidays.
* Pension: Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. Crown offers employee training and development, competitive compensation packages, and a range of benefits.
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