We currently have a position for a Contact Centre Senior Advisor to join our Team in our Birchwood HQ, this is a Permanent Vacancy working 37.5hrs per week Are you are passionate about delivering a great customer experience, enjoy working in a fast-paced environment, and have strong sales and communication skills, this is an exciting opportunity for you! As a Contact Centre Senior Advisor in the Fuel Sector of our oil company, you will be responsible for managing and guiding a team of sales and service fixed term contract personnel, to ensure effective delivery of fuel products and services. Your primary focus will be on maintaining high levels of customer satisfaction, ensuring compliance with safety and environmental regulations, and achieving sales and service targets. You will play a key role in aligning team efforts with the company s strategic goals and upholding our commitment to reliable and safe energy solutions for domestic customers. Teamwork is key to the company s success and each individual contributes to this through displaying enthusiasm, co-operation and flexibility; treating others the way they would wish to be treated themselves Key Responsibilities Support the team in achieving sales targets Inspire and motivate team members to achieve targets and KPIs. Conduct regular 1-2-1 reviews and provide coaching Create a positive and inclusive work environment that promotes collaboration Handle escalated customer inquiries or complaints with professionalism and efficiency. What We Offer: Competitive salary with a generous on target earnings 25 days annual leave (plus bank holidays) Option to purchase, sell, or carry annual leave Annual volunteering day Employee Assistance Programme (including access to Physiotherapy and Wellbeing services) Group discount scheme What We are looking for: Recognised as an expert Strong people skills Great coaching skills Commercially astute Excellent communication and interpersonal skills Strong collaborator Solutions orientated Min Maths and English GCSE Company Information Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day. Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year. We re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers. We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success. The successful candidate will be offered the position on Certas Energy terms and conditions of employment. Certas Energy Ltd is an Equal Opportunities Employer