£ Competitive | Birmingham | Full time
The IT System Administrator will run, maintain upgrades and manage our software, hardware and networks. You will provide level 1-2 support and there is opportunity for the right candidate to support IT projects at larger scale alongside the Head of IT.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users of varying technical skills & experience.
The role requires a patient & empathetic people-first approach to IT support, as most support is delivered in person at-desk rather than remotely or through a ticketing system. Therefore, good people skills, extremely strong communication skills & a willingness to help is a must.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
You will also be involved in a Cloud transformation project, so familiarity with Cloud vendors & associated tooling, & an Azure cloud stack will be useful.
Responsibilities: Install and configure software and hardware.
Manage network servers and technology tools.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshoot issues and outages.
Ensure security through access controls, backups and firewalls.
Upgrade systems with new releases and models.
Develop expertise to train staff on new technologies.
Build an internal wiki with technical documentation, manuals and IT policies
Key Requirements: Significant experience as a System Administrator, Network Administrator, or similar role.
Experience with databases, networks (LAN, WAN) and patch management.
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery. Technologies like Fortinet, OnlyKey etc.
Familiarity with various operating systems and platforms (Linux, OSX & Windows.)
Resourcefulness and problem-solving aptitude.
BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g., Microsoft Certified Systems Administrator (MCSA) is a plus.
If you don’t see a current live role but think you are a good fit, please email a CV outlining the skills and experience you are keen to bring to Petalite.
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