Central Operations Support Executive, DE Seller Flex
The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on-field support to sellers and audits, stakeholder management within and outside of Amazon, rolling out new processes, and running central control centers. The role requires proficiency in German, a customer-centric mindset, and a high willingness to take ownership. The candidate should have skills in identifying patterns, detecting disruptions, scrutinizing details, and understanding the implications of data.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be willing to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor the efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
2. Coordinate between field executives/sellers and various internal and external agencies for efficient and timely operations.
3. Train and guide sellers to ensure adherence to norms and practices.
4. Develop and implement SOPs, analyze data, and propose features and processes to improve the seller experience.
5. Willingness to work on weekends.
Basic Qualifications:
* A2 German proficiency.
* Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
* Experience with Excel.
Preferred Qualifications:
* Experience with SQL.
* B1 German proficiency.
* Soft skills: adaptability, teamwork, time management, problem-solving, communication.
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