Quality Assurance Lead – Domiciliary Care
NO SPONSORSHIP AVAILABLE
Location: Seaton, Devon, EX12 2LE
Hours: Full-time - 37.5hrs/week. You shall also be required to participate in the out of hours on-call rota. You will receive a payment of £183.00 for each week during which you are on call, which will be no more than 15 hours each week.
Salary: £14 per hour, increasing to £15 per hour on successful completion of probationary period
About Us
We are a well‑established, values‑led domiciliary care provider committed to delivering high‑quality, person‑centred care in people’s own homes. Our focus is on quality, dignity, and doing the right thing — not just ticking boxes.
We are now looking for a Quality Assurance Lead to join our small, dedicated management team and help us continue to develop and maintain safe, effective, and outstanding care.
About the Role
As Quality Assurance Lead, you will play a key role in overseeing and strengthening quality across the service. You will work closely with the Registered Manager to ensure care delivery meets regulatory requirements, company policies, and best practice — while remaining practical and supportive for the team.
This is a hands‑on role suited to someone who enjoys detail, investigation, and improving systems, but who also understands the realities of domiciliary care.
Key Responsibilities
* Complete and oversee regular care audits (including care plans, care notes, risk assessments and MARs)
* Investigate complaints, concerns, and incidents, ensuring timely, fair, and proportionate responses
* Identify themes, risks, and learning from audits and complaints and support service improvement
* Ensure compliance with CQC regulations, company policies, and safeguarding procedures
* Support the Registered Manager with quality monitoring, action plans, and CQC readiness
* Liaise with staff, families, professionals, and external agencies as required
* Maintain clear, accurate documentation and audit trails
About You
We are looking for someone who:
* Has experience in domiciliary care or a similar regulated care setting
* Has a strong understanding of quality assurance, audits, and compliance
* Is confident investigating concerns and writing clear, professional reports
* Has good knowledge of CQC standards and safeguarding
* Is organised, methodical, and able to work independently
* Communicates calmly, sensitively, and professionally
* Shares our values and commitment to high-quality care
A relevant qualification (e.g. NVQ Level 3/4/5 in Health & Social Care) is desirable but not essential for the right candidate.
What We Offer
* A supportive Registered Manager and collaborative working environment
* A role where quality truly matters and your voice is heard
* Autonomy and trust to manage your workload
* Opportunity to make a real difference to care standards and outcomes
* Competitive salary and flexible working where possible
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