Customer Service Executive
Surrey, UK
Financial Services
Competitive Salary
Key Responsibilities:
* Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
* Assist clients with policy information, claims processes, and general support
* Resolve customer issues effectively while maintaining a high level of customer satisfaction
* Accurately log and maintain records of customer interactions
* Liaise with internal departments to ensure efficient resolution of customer concerns
* Provide feedback and suggestions to improve the customer experience
Requirements:
* Previous experience in a customer service role, ideally within insurance or financial services
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and attention to detail
* Ability to work well under pressure and manage multiple tasks
* Proficient in Microsoft Office and CRM systems
* A team player with a positive attitude and strong work ethic