About us
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Job responsibilities
* Assist GPs to ensure smooth delivery of processes. Prioritise tasks including incoming Animas, clinical system tasks and outbound referrals in line with clinical timescales and protocols.
* Efficiently book appointments by telephone and text message, ensuring accurate information dissemination and compliance with documented processes.
* Manage GP team referrals, addressing queries and requests promptly to meet targets.
* Process inbound documents in line with procedures, maintaining strict confidentiality and data‑protection standards.
* Utilise protocols and stay updated on process changes.
Person Specification
Skills
* Experience in customer or patient services, particularly in dealing with the public.
* Supervisory experience or demonstrated potential in this area.
* Proficient with computerized systems and previous experience in patient care.
* Excellent interpersonal, customer service and communication skills, both verbal and written.
* Attention to detail, especially in following processes and completing repetitive tasks.
* Ability to follow instructions and manage difficult situations.
* Strong organisational skills and computer literacy.
* High standards for self and team, with a strong team spirit.
Experience
* Experience in customer or patient services, particularly in dealing with the public.
* Supervisory experience or demonstrated potential in this area.
* Proficient with computerized systems and previous experience in patient care.
* Excellent interpersonal, customer service and communication skills, both verbal and written.
* Knowledge of General Practice Reception processes and systems EMIS, Anima, Accurx and Outlook.
Qualifications
* At least grade C/D in GCSE numeracy and literacy, desirable higher level of education.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr