Customer Support Advisor Salary: £36,000 At Colten Care we are proud to offer career development opportunities and a range of pay enhancements across our roles.
Contact us to find out more 40 hours per week, Mon-Fri, 9.00 am to 5.00 pm Introduction Were looking for an empathetic and driven Customer Advisor to join our team at Fernhill, located near Longham in Ferndown, Dorse t.
Youll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals.
Youll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.
Youll work closely with the Home Manager and care home teams to provide a professional warm welcome to visitors, escorting them on arrival and helping residents settle into their new home.
Youll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support.
About you Youre passionate about helping people, particularly the older generation, always ready with a listening ear.
Youre empathetic and compassionate, able to find the right balance between sales and customer service.
Youll be literate and numerate with experience of the Microsoft Office suite.
Youll be a car driver and own your own car.
Essential requirement- Business insurance is essential due to travel during work hours About Colten Care Were an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry.
We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator. Benefits Uniform provided Excellent inductions, training and on the job support Real career progression opportunities Annual pay review Choice of hot or cold meals and drinks on duty Contributory pension scheme Background checks at no cost to you.