Contact Centre Forecasting & Demand Planning Specialist
£38 ‘000 ~ £45’000 + Bonus + Broad Flexible Benefits
Location: Manchester
Hybrid: 2 Days onsite per week
We’re recruiting a “Contact Centre or Field Resource” experienced Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change orientated Contact Centre and a large-scale national Field Resource function.
If you’re a technically talented Forecasting Analyst with demonstrable experience creating mid to long range Demand Planning and Forecast models, Capacity Plans and Scenario Models utilising advanced Excel techniques within a contact centre setting we’d love to hear from you.
Key Responsibilities
* Build accurate short- and mid-term demand forecasts for National Field Resource and Contact Centre operations.
* Analyse large datasets, identify key drivers, and translate insights into clear planning recommendations.
* Use SQL, Excel, and Power BI to create models, reports, and daily/weekly forecasting outputs.
* Work closely with Resource Planning and Operational teams to ensure we have the right people in the right place at the right time to meet frequently fluctuating demand
* Monitor forecast performance and continuously improve accuracy.
Your Experience & Skills
·Demonstrable and evidenced experience fulfilling forecasting outputs and models within a contact centre operational environment (essential)
* Advanced modelling experienced (forecasting, demand planning and capacity planning)
* Advanced Excel with (ideally) some SQL skills; Power BI or similar BI tool experience.
* Background in forecasting, planning, or operational analytics (field or contact centre desirable).
* A clear communicator who can explain insights in a simple, meaningful way.
* Well organised, curious, and comfortable managing multiple priorities.
Keen to apply and learn more? Register your interest in the Contact Centre Forecasting & Demand Planning Specialist by applying as directed
Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies