Summary
We are a growing flooring company operating in the B2B sector, seeking a highly reliable and organised Operations Assistant to join our office-based team in Burscough, Lancashire. The role involves handling inbound communications, managing orders, processing paperwork, and coordinating with couriers and transport partners. This is a key support position where communication skills, attention to detail, and efficiency are essential.
Key Responsibilities
* Answer incoming phone calls in a professional and courteous manner.
* Take customer orders over the phone and via email.
* Process and input orders into the company's internal systems.
* Prepare and manage paperwork related to sales, transportation, and courier services.
* Liaise with couriers and transport providers to ensure timely delivery of orders.
* Respond to and manage emails with clear, professional communication.
* Provide administrative support to the operations and sales teams as required.
Skills and Competencies
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
* Strong organisational skills with the ability to prioritise tasks and meet deadlines.
* Excellent written and verbal communication skills (email and phone).
* Attention to detail and accuracy in order processing and documentation.
* Ability to work effectively as part of a team while also handling independent tasks.
* Trustworthy, reliable, and efficient.
* Personable with a positive, team-oriented attitude.
Requirements
* Previous experience in an administrative or operations role preferred.
* Familiarity with order processing and logistics coordination is advantageous.
* Comfortable working in a fast-paced office environment.
Details
* 40 hours week
* 9-5 monday - Friday
* overtime available
* 20 days holiday plus bank holidays
* Opportunity for promotion
Job Type: Full-time
Pay: £12.35 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* On-site parking
Work Location: In person