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Role: Onsite Field Service Technician (Print)
Located: Luton/Bedfordshire
Package: Competitive pay, plus company van, bonus and additional company benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
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What you will be doing
Ricoh are now offering a fantastic opportunity into Print Care through our new On Site Field Service Technician role which will involve maintaining and performing fixes on our Ricoh printers across both Bedford and Luton Hospital. Please note, whilst this is an entry level role, previous experience working with printers is desirable:
What you will be doing
* To ensure customer equipment in the designated customer base is in good working order through the daily and weekly supply of consumables, e.g. paper, toner and cards, in order to maximise machine up time and ensure customer satisfaction.
* To ensure all relevant data is fed back to Head Office, within set deadlines in order for both the Company and the customers records to be kept accurate.
* Management and control of site stock, in order to minimise stock losses.
We are an equal opportunities employer
You will ideally have
Full training will be provided for this role, however we are looking for:
* Good working knowledge of electrical/mechanical engineering,
* Full UK driving license (essential)
* Ricoh product knowledge desirable but not essential
* Good interpersonal skills,
* Good customer handling skills,
* Proficient in maintaining control equipment on site, e.g. card readers
* Knowledge of relevant Company processes and procedures.
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
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