Join to apply for the Customer Care Advisor (Part-Time) role at IVC Evidensia UK.
We are hiring! Here at Thistle Equine, we are looking for an enthusiastic and dedicated Customer Care Advisor to join our friendly and professional team. This is a part‑time position based at our branch at Syke Farm, Symington; on occasion you may need to work at one of our other branches at Inchinnan (near Glasgow Airport) and Strathaven. Flexibility to work at any of our branches will be required.
About The Role
At Thistle Equine, our reception team plays a vital role in ensuring the smooth running of the practice and delivering exceptional service to our clients. As the first point of contact, you’ll be a welcoming face and a reassuring voice—helping horse owners feel confident that their animals are receiving the very best care. We’re looking for someone who is empathetic, organised, and efficient, with strong IT skills and proven experience in customer service. Knowledge of, or a keen interest in, the equestrian world would be an advantage.
Your Key Responsibilities
* Providing a high level of customer care by liaising between clients and our clinical team
* Meeting and greeting clients and their horses
* Booking appointments and managing the practice diary
* Handling telephone and e‑mail enquiries
* Processing payments for services and products
* Managing cash flow and completing end‑of‑day banking tasks
Work Schedule
* Full‑time equivalent: 17 hours per week
* Hours: Monday to Friday, within 8 am–6 pm (flexible working patterns considered)
Benefits
* Competitive salary – up to £11,000 DOE
* 6.6 weeks annual leave (FTE)
* Additional annual leave for your birthday added to holiday allowance
* Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle‑to‑work scheme
* Employee wellbeing initiatives
* Non‑accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Discounts and cashback with 100+ retailers
* Pension scheme
* Discounted staff pet care
Join a team that brings together the expertise of Avondale Equine, The Equine Vet Clinic, and MBM Equine to offer outstanding care across Central Scotland. With decades of experience, state‑of‑the‑art facilities, and a dedicated equine‑only team, we support horses at every stage of life—from family companions to elite competition athletes.
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