Job Title: Shop Supervisor
Location: Fodder - Great Yorkshire Foodhall
Working Pattern: 40 hours per week (5 out of 7 operational days of the week including weekends)
Reporting to: Shop Manager
The Role
No two days are ever the same at Fodder, and the role of Shop Supervisor is integral to the smooth running of the shop. We're looking for someone who is passionate about local food and about providing an amazing customer experience. As Fodder continues to grow, we need someone who will relish the chance to develop this role and make it their own.
This is a hands‑on role and will involve managing the overall daily operations of the shop and deli, ensuring efficiency and financial targets are met. The Shop Supervisor plays a key part in training the shop team, ensuring they have the skills and knowledge they need to assist our customers with the amazing Yorkshire produce we sell.
You’ll lead from the front, ensuring high standards of service, food safety and hygiene, stock control, and team knowledge, while promoting Fodder's ethos of showcasing Yorkshire producers.
What We Can Offer You
* 30 days holidays (inc Bank Holidays)
* 20% discount in our onsite award‑winning Farm shop Fodder
* 50% discount at Harrogate Sports and Fitness centre
* 2 x staff social events
* Pension 3% employer contribution
* Access to an Employee Assistance Programme and a GP helpline
* Non‑Contributory life assurance of 4x annual salary
* Complimentary Great Yorkshire Show tickets after qualifying period
* Free Parking
* Work life balance
* Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day
Key Responsibilities
* Lead by example and support the shop team members to deliver consistently exceptional customer service.
* Ensure strong product and allergen knowledge.
* Manage stock control, ordering, waste reduction and promotions.
* Maintain high standards of health, safety and food hygiene.
* Work closely with other departments within Fodder.
* Handle customer queries positively to ensure satisfaction.
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
About You
* Previous experience of leading a successful team.
* Passion for great food and Yorkshire produce.
* Strong people management and customer service skills.
* Organised, commercially aware and able to work under pressure.
* Knowledge of food safety and hygiene.
You’ll be an ambassador of Yorkshire Agricultural Society values.
Our Proud Values
* Professional: we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.
* Respectful: we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun, working environment.
* Open‑minded: we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.
* United: we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.
* Dedicated: we are focused, loyal and ready to help each other. We are committed to going the extra‑mile to deliver a first‑class service to everyone we work with.
Experience & Qualifications
* Experience of Front of House management, or operational delivery in customer service role.
* Experience working in a team.
* Food and Hygiene qualification (training provided)
* First Aider (training provided)
* Personal Licence (training provided)
* Fire Warden (training provided)
If you're passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
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