Overview
IKEA Greenwich is looking to welcome a Sales Department Shift Coordinator to coordinate the daily operations of our Home Decoration, Home Organisation and Lighting departments. In IKEA we call this a Customer Meeting Point Operations Coordinator. Step into a fast‑paced role where you’ll coordinate daily operations within IKEA’s sales departments. As a Customer Meeting Point Coordinator, you’ll lead people and routines, manage shifts, and ensure your area is set up to deliver a smooth, inspiring experience for both customers and co‑workers.
What We Offer
* Start date: 25 April 2026.
* Starting salary: £30,290 per annum.
* 39 hours per week across 5 days, including day shift, evenings and alternate weekends.
* Flexibility discussed during interview.
Working with Us Has its Rewards
* 15% IKEA discount and discount portal to save £100s on high‑street retailers.
* Life assurance of 4 times your pay, enhanced statutory pension contributions & interest‑free loans.
* Given Day – additional paid leave to take at any point during the year when important to you.
What You'll Need To Have
* A collaborative approach to communication, with capacity to guide, motivate and engage with the team.
* Good knowledge or willingness to learn relevant systems, commercial and operational processes, and tools within selling and customer areas.
* Understanding of the IKEA Code of Conduct and regulations relating to health, safety and security.
* Structured, able to establish routines for large teams, managing tasks and responding to business and customer needs with effective solutions.
* Considered decision‑maker, able to adjust to tasks and delegate as needed, thriving in a flexible, fast, simple environment, using experience to produce outcomes when confronted with unknown and operational shifts.
What You'll Be Doing Day to Day
* Coordinate daily operation of the store team, allocating and executing activities across all functions.
* Apply appropriate processes and actions to secure safety, compliance and operational standards, maximise profitability and deliver on commercial priorities.
* Act on customer feedback to ensure every customer has a consistent, high‑quality experience by supporting the team in exceeding expectations of availability, quality standards and service.
* Identify and work closely with the team to implement sales support tools, optimise commerciality, and secure high standards in operations through building competence.
* Apply corrective actions based on customer and co‑worker feedback, highlight points for improvement, working with IKEA global and national strategies.
We Care for the People
It takes diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.
Recruitment Process Information
Let us know if you require any adjustments to be made during the interview process as soon as possible.
* Attach an updated CV with your application.
* If your application progresses, you will be invited to an interview with a hiring manager.
* We understand not everyone will be invited to an interview but we promise to keep you informed either way.
For any advice or support, email jack.mcskeane@ingka.ikea.com and I will be happy to help!
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