IT Support Engineer Are you an experienced IT Support Engineer looking to step into a more autonomous, client-facing role with real variety and responsibility? A growing North East-based MSP is looking for a talented engineer to join its close-knit technical team. You’ll work across multiple client environments, managing infrastructure, supporting users onsite and remotely, and playing a key role in project delivery — all while developing your skills in a highly collaborative and supportive setting. What You’ll Bring: 3 years of hands-on IT support experience (MSP or multi-client environments preferred) Strong knowledge of Microsoft 365, Windows desktop/server, and general infrastructure Confidence troubleshooting networking issues (WiFi, firewalls, VLANs, switching) Clear communication and the ability to build great relationships with end users and stakeholders A proactive mindset and a desire to keep learning ️ What You’ll Be Doing: Providing both onsite and remote support to a diverse range of clients Managing infrastructure, hardware, cloud services, and systems (incl. CCTV, AV, telephony) Delivering project work, installations, and technical upgrades Escalating issues, mentoring junior staff, and owning client relationships What You’ll Get: Salary starting at £30,000, with regular reviews and performance-based increases £1,000 retention bonus after 6 months Free gym membership & industry-recognised training/certifications 32 days annual leave (increasing with length of service) Pension scheme, mileage reimbursement, and a friendly, flexible culture Full driving licence and access to a vehicle is essential (primarily North East-based clients). If you’re looking for a role where you’re trusted, supported, and empowered to grow — we’d love to hear from you. Apply now or reach out confidentially for more info.