POSITION SUMMARY
Guest Experience Supervisor (Front Office Supervisor)
Explore our very big world.
We are looking for a passionate Guest Experience Supervisor (Front Office Supervisor) to join our wonderful team at London Marriott Hotel Marble Arch.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At you.
The impact you’ll make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do
1. Process guest check-ins, assigning rooms and activating room keys
2. Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
3. Answer, respond to and process all guest calls, messages, questions or concerns
4. Give guests information and directions regarding property and local areas of interest
5. Process check-outs and resolving any disputed charges
6. Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
7. Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
What we’re looking for
8. A warm, people-oriented demeanor
9. A team-first attitude
10. Positive outlook and outgoing personality
11. Flexibility, problem-solving skills and multi-tasking ability
12. The ability to stand, sit or walk for extended periods of time across a work shift
What do you get in return?
13. Personal coaching to support you in your day-to-day job and development and training opportunities.
14. Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
15. £5 breakfast when staying in most of our European hotels.
16. 50% discount on Food & Beverage when dining in the hotel.
17. Start with 28 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary!
18. Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
19. ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
20. Complimentary staff uniform dry cleaning - we do like to make an impression
21. Complimentary meals on duty.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
LONDON MARRIOTT MARBLE ARCH
A modern destination for business and leisure, the luxurious 4-star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.
Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests’ curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.