About the Client
Our client is a leading distributor with 25 years’ experience, and they are looking for an Order Processer to join the fun and supportive team on a 3-month contract, with the view to going permanent.
The position is office based in state-of-the-art new offices in Stopsley, Luton, Beds
If you are a customer focused, committed advisor happy to do an Order Processer role with an enthusiastic, outgoing approach then this is the role for you
Duration: 3-month contract
Location: Office based, LU2 8DL
Salary: £24,570 annual salary (prorated for 3 months)
Hours: 8.30am -5.00pm
Parking: Free
Holiday: 22 days holiday + bank holiday (prorated for 3 months)
About the role
As an Order Processer you will processing customer orders onto the CRM system efficiently and accurately. The responsibilities include
* Processing customer orders onto the in-house CRM system
* Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
* Organising and coordinating collections and deliveries
* Carrying out customer service follow up calls
* Handle customer queries and complaints either over the phone or via email
* Ensuring the customer information is kept up to date
* Handling returns for customers and estimating handing charges
* Coordinating with other departments
* Organising and coordinating collections
* Scanning and filing of orders and other documentation
* Provide general administration including handling general enquiries over the phone/email
* Assisting other team members with orders and helping other departments when the need arises
* Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls
About You
Are available immediately for a 3-month contract as an Order Processer.
* Previous administration and phone-based customer service experience
* Strong customer focus is essential
* Drive to always achieve the highest standards
* Great attention to detail both numerically and written
* Highly organised with the ability to prioritise tasks in order of importance
* Confident with clear written and verbal communication skills
* Committed to succeed and develop as part of a growing business
* Self-motivated and crucially a ‘can-do ‘attitude
* Proficient with MS Office (Excel, Word, and Outlook)
* Any experience working with CRM systems would be an advantage
If your available immediately and looking for a 3-month contract as an enthusiastic Order Processer, this could be the ideal opportunity for you. Don’t miss out on this exciting opportunity