Main area Administration Grade Band 3 Contract Permanent: Full-Time, Job Share Considered Hours
* Full time
* Job share
37.5 hours per week (Monday - Friday) Job ref 327-26-329-A
Site Pullman Place Town Gloucester
Salary £25,760 - £27,476 per annum (pro rata)
Salary period Yearly Closing 14/06/2026 23:59
Job overview
If you are looking for a rewarding career where you can make a positive impact on the lives of individuals struggling with mental health challenges. Do you have excellent organisational skills, the ability to effectively communicate with others and great customer service?
We are seeking a dedicated individual to join our friendly team as an administrator, joining our friendly and supportive colleagues.
This service operates between 08:30-17:00 Monday to Friday, and this is an office based role. This is a full-time role, 37.5 hours per week.
Main duties of the job
As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and opportunity for development. You will receive regular supervision to support you with your role.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification
Detailed job description and main responsibilities
* NVQ Level 3 in administration or equivalent experience in previous employment
Experience
* Proven experience of unsupervised administrative work in a busy office environment
* Experience of Data Inputting and Retrieval
* Experience of using Microsoft Office i.e. Word, Excel & Outlook
* Previous experience in an NHS or care service setting
* Previous experience in a mental health setting
Personal skills & abilities
* Ability to communicate effectively, in both verbal and written form
* Ability to maintain confidentiality
* Ability to work under pressure and to meet deadlines
* Ability to work as part of a team as well as independently
When joining us, as well as becoming part of a team that makes a difference, we also offer:
* Free car parking at many of our sites
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
* Generous NHS pension and enhanced pay when if you work unsocial hours
* Flexible, family friendly and agile working opportunities
* Recognition and long service awards
* Fast Track physiotherapy
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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