Do you fancy a role where no two days are the same? Do you take pride in your communication and administration skills? Do you thrive within a fast-paced role, with a varied workload?If your answer is 'yes' to all of these, keep reading.Want to know a little about us?At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.What does the role involve?As a Broker Support Executive, you will play a pivotal role in supporting the New Business customer journey.Reporting directly into the Customer Experience Manager you will collaborate closely with our sales team, brokers, and the wider business to ensure brokers receive a market leading experience. You will be buddied up with account managers, providing full administrative support as well as nurturing ongoing relationships with brokers to see through deals and act as the first point of contact for any queries.Please note, this is a 12 month fixed term contract.Attendance of the Staines office will be required for the first 6 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.Some of your key duties will include:
* Engage in frequent liaisons with brokers, assisting with any broker-related issues via email and telephone
* Act as the first point of contact for deals received for payout to ensure we always achieve our SLA's
* Provide solutions and guidance, always acting as the first point of contact to brokers
* Maintain and organically grow relationships with brokers
What are we looking for?We are looking for a forward thinker, someone that welcomes a challenge and enjoys being able to work within a busy environment. An effective communicator, with strong verbal and written skills. As the executive you will be liaising frequently with brokers, therefore someone who understands how maintaining an effective relationship will maintain a steady flow of business is exactly what we are after.Also, we're looking for the following:
* Strong communication skills, both verbal and written
* Proficiency in Microsoft Word, Excel and Outlook
* A 'problem solving' attitude and ability to be a key team player
* A strong customer service ethic
What can we offer you?At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
* Flexible hybrid working
* 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
* Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?Interested? Start your application today and see what Novuna can offer you.Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.#LI-Hybrid
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