Job Title: Front of House & Admin Coordinator
Location: Harley Street, London
Contract Type: Full-time (40 hrs/week) / Part-time option (32 hrs/week)
Hours: Monday to Friday, 9am-6pm + occasional Saturdays
About the Role
We are seeking a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.
Key Responsibilities:
* Welcome and check in clients warmly, creating a professional and comfortable environment
* Manage appointment schedules and patient communications via phone, WhatsApp, and email
* Coordinate patient journeys, from pre-treatment instructions to post-treatment care
* Handle payments, consent forms, and aftercare packs
* Maintain the reception area's luxury standards
* Support admin duties including stock management, deliveries, audits, and document compliance
* Assist with patient photography, online reviews, and CRM communications
Skills & Attributes:
* Outstanding interpersonal and communication skills
* Discreet, empathetic, and confident with VIP patients
* Impeccable attention to detail and presentation
* Proactive, team-oriented, and solutions-focused
* Experience in clinical, aesthetic, or luxury hospitality settings preferred
Requirements:
* Confidence in using clinic software (e.g., Pabau, CRM/EMR systems)
* Proficiency in MS Office; photography experience is a plus
* Knowledge of CQC protocols or surgical practice is advantageous
* Excellent written and spoken English; additional languages are a bonus
Benefits:
* Salary from £32,000 + incentives, based on experience
* Staff discounts on treatments and products
* Ongoing training and CPD opportunities
* Central location in Harley Street in a high-end working environment
Interested?
Contact us via email at [emailprotected] or call 07734 203105 to discuss this opportunity further.
Apply now and join a world where luxury and excellence meet in the aesthetics industry!
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