Job Summary
The purpose of this role is to lead on the configuration and administration of two key IT systems that support the management of volunteers and staff/payroll. This pivotal role will ensure maximum benefits to the volunteer and employee experience, drive operational efficiencies, and maintain compliance.
Responsibilities
* Act as the primary internal expert and visible face of both people systems during each project.
* Lead on the development, configuration and testing of all aspects of each system in close cooperation with staff, volunteers and super‑user champions.
* Undertake training to rapidly develop expertise on the configuration and system administration of Access UK’s Assemble volunteer management system and XCD’s Salesforce‑based HR & Payroll system.
* Maintain data security and GDPR compliance through effective control of user permissions and team hierarchies.
* With Business Analyst support, propose and develop new business processes in cooperation with the VR/HR team and others.
* With Business Analyst support, elicit and refine system requirements of business stakeholders.
* Participate in Agile sprint meetings, contribute to backlog management and sprint planning.
* Liaise with the internal owners of other key systems (such as the CLC Moodle learning management system and Donorfy fundraising CRM) to configure integrations between those systems and Assemble / XCD.
* Create and maintain comprehensive documentation of system configuration and train other users in administration.
* Act as the primary contact for the system vendors and oversee issue reporting and resolution.
* Support the development of user training and user guides.
* Support the running of internal system champion super‑user groups.
* Support internal Project Manager(s) with project planning, change management and communications.
Person Specification
Essential Experience
* Significant IT system administration experience.
* Experience of configuring IT systems to meet business stakeholder needs.
* Experience of managing external suppliers.
* Strong understanding of data protection and information governance.
* Experience working as part of a project team.
* Knowledge of Agile practices is welcome.
* Experience testing IT systems.
Desirable Experience
* Experience with a volunteer management system (ideally Assemble).
* Experience with an HR/payroll system (ideally XCD or Salesforce).
* Experience with a rostering system (ideally Optima).
* Experience integrating IT systems.
* Experience on programmes/projects/services involving volunteers.
* Understanding of the volunteer journey and volunteer‑involving processes.
* Understanding of the employee lifecycle from recruitment to exit.
Additional Criteria
* Advanced IT skills.
* Ability to learn and adapt to new systems, processes and technologies quickly.
* Excellent communication, interpersonal, analysis and problem‑solving skills.
* Ability to train and coach others.
* Ability to prioritise own workload.
* Understanding and empathy for the work of the hospice.
* Systematic, logical approach to work.
* Ability to manage multiple priorities and deadlines.
* Pro‑active self‑starter willing to take initiative.
* Approachable, non‑judgemental and empathetic.
* Lives within commuting distance of Bristol (desirable).
* Driving licence and own transport (desirable).
Disclosure and Barring Service Check
This post requires a Submission for Disclosure to the Disclosure and Barring Service under the Rehabilitation of Offenders Act.
Employer Details
St Peters Hospice
Charlton Road,
Bristol
Somerset
BS10 6NL
Contact
To apply online or for more information, visit St Peters Hospice website.
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