Overview
Job Title: Aftermarket Service Coordinator
Location: Birmingham, UK
Hours: Monday to Friday 8am-5pm early finish Friday
Employment Type: Full-Time|Permanent
About Us
Our client is a proud UK manufacturer based in Birmingham, specialising in the design, manufacture, and supply of driveline cooling, heating, and air conditioning products. Serving a global customer base across industries such as bus, coach, rail, off-highway, and commercial vehicles, we are committed to innovation, reliability, and performance. Established in 1978, we remain a privately owned, family-run business with a strong team culture and a dedication to excellence.
About the Role
We are seeking a highly motivated and forward-thinking Aftermarket Service Coordinator to join our dynamic aftermarket team. Reporting to the Aftermarket Commercial Manager, you will play a key role in managing service contracts, coordinating service engineers, and ensuring exceptional customer service delivery.
This is a fast-paced role requiring strong administrative, organisational, and communication skills. You will liaise with both internal teams and external customers, ensuring service requests are handled efficiently and professionally.
Key Responsibilities
* Deliver outstanding customer service to all clients.
* Communicate effectively with customers and internal departments.
* Manage service contracts, including scheduling and planning engineers' workloads.
* Collaborate with the External Sales Team to retain and renew contracts.
* Act as the main point of contact for designated customers, ensuring smooth contract execution and accurate invoicing.
* Process work orders using Protean software, maintaining up-to-date records.
* Assist with additional service requests, including quoting for parts and labour.
* Support the parts desk and process customer orders.
* Handle incoming calls, organise call-outs, and liaise with warranty and quality departments.
* Work collaboratively to achieve monthly departmental targets.
* Perform general administrative tasks such as filing, reporting, and spreadsheet creation.
* Coordinate with depots and engineers to ensure timely vehicle repairs.
* Liaise with procurement to source necessary parts.
* Promote additional sales from the current product portfolio.
* Undertake other duties as assigned by the Head of Aftermarket, Service Manager, and Service Team Leader.
What We're Looking For
* Proactive and fast learner with a flexible approach to change.
* Strong team player with the ability to work independently.
* Excellent organisational and time management skills.
* Strong communication and customer service abilities.
* Experience in administration and service coordination is desirable.
* Familiarity with service management software (e.g., Protean) is a plus.
Why Join Us
* Be part of a respected UK manufacturer with a global reach.
* Work in a supportive, family-run business environment.
* Opportunity to grow and develop within a fast-paced team.
* Contribute to innovative solutions that improve vehicle performance and reliability
#J-18808-Ljbffr