* To be the first point of customer contact, providing
the highest possible level of customer service
* Dealing with a variety of customer service activities,
with flexibility dependent of the department’s
needs.
* Work closely with colleagues in other departments
to ensure that orders are dealt with in accordance to
the current customer service priorities and
guidelines.
* Take all customer orders accurately and process
them into the necessary IT system in a timely
manner ensuring that the customer service
requirements are agreed and met.
* Conduct all daily checks following the current
Customer Service Procedures to prevent mistakes
happening and ensure customer service
requirements are met.
* Working in tandem with Transport Co-ordinators
and Sales Administrator, maintaining high levels of
communication and customer service.
* Develop relationships with External Sales Team,
understanding the region and customer base.
* Proactively resolve customer issues/complaints or
changes in the requested order, keeping them fully
informed in a professional and honest manner
enabling them to accommodate any revised dates
* Log customer complaints including details and
reasoning for complaint and take ownership of the
complaints, use learning to stop repeat incidents.
Licences and Qualifications
* MS Excel
* Outlook
* Excellent Organisational and communication skills
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