Mental Health and Wellbeing Triage Coach
NHS AfC: Band 4
Job overview
Rotherham Doncaster and South Humber NHS Foundation Trust are working in partnership with Primary Care Networks in Rotherham to recruit Mental Health and Wellbeing Triage Coaches to join a newly developing team.
This is an exciting opportunity to work across the Rotherham PCN supporting GP surgeries to provide triage, assessment and advice to people concerned about their mental health. This will enhance patient journeys and create better joint working across primary care and adult secondary care mental health systems, making it easier for patients to obtain the mental health support they need.
The introduction of this role is part of a wider transformation and expansion of community-based mental health services set out in the NHS Long Term Plan. Employees will work as part of the mental health primary care network and across the interface between primary care and secondary mental health services with the aim of improving the mental health and well‑being of our communities.
The role will support individuals to move from surviving to thriving by helping people to feel in control of their health and wellbeing by addressing mental health, general health, wellbeing and inclusion needs using a behaviour change approach and active recovery methodology.
The role will be integrated as part of the primary care mental health infrastructure and will encompass some physical elements of travelling between surgeries within your primary care network.
Responsibilities
* To provide individual support for people within primary care to explore ways of improving mental health and well‑being.
* Support people to utilise self‑help and to aid individual goal planning and measurement of recovery using standardised tools available on the clinical system as clinically relevant.
* Support people to make informed choices about their health and wellbeing, which includes improving the levels of physical activity, promoting a healthier diet, and improving mental wellbeing.
* Support access to wider community activities and support as part of an individual plan.
* Effectively signpost and support access to appropriate services.
* Support primary care and mental health colleagues to address the wider determinants of health and deliver an individual package of support and education.
* Facilitate collective action, support and advice to people within local communities in order to reduce health inequalities whilst responding to identified health needs through one‑to‑one support.
* Utilise social prescribing to develop individual recovery and support planning, including working with the team directly across the PCN network.
* Undertake multi‑agency working with other community health professionals.
* Promote effective and efficient working practices across the team to achieve measurable outcomes.
Qualifications
* Education to GCSE Level or Equivalent - minimum of 5 A‑E qualifications which includes Maths and English.
* Achieved NVQ Level 3 Health and Social Care or equivalent.
* Evidence of a consistent pattern of learning from Education, training and experience.
Experience
* Significant experience of working within mental health services in either primary or secondary care in a support worker role.
* Experience of working within a multidisciplinary team.
* Understanding of the needs of service users with mental health problems.
* Able to demonstrate a genuine interest in working with the service user group.
Knowledge
* To be knowledgeable/understanding about the factors that cause/impact on mental health problems and associated interventions.
Skills and Abilities
* Ability to work on own initiative without direct supervision, understanding where clinical input is needed.
* Ability to work effectively without direct supervision.
* Able to organise own workload and respond to delegation.
* Understanding of team dynamics and to be able to effectively work within a team‑based setting.
* IT Literate – Use of word processing software, use of electronic patient records and use of email and video conferencing.
* Ability to identify risk and manage appropriately within scope of practice.
Eligibility for sponsorship
Eligibility for sponsorship - please read before submitting your application
We welcome applications from individuals who may require sponsorship (if eligible) under the skilled worker or health & care visa route. Please note, not all vacancies or applications are eligible for sponsorship.
You can make a self‑assessment of potential eligibility for sponsorship here: https://www.gov.uk/skilled-worker-visa
Please note, there have been some changes made to Home Office guidance including changes to salary thresholds for sponsorship applications and eligibility for dependent visas from 9 April 2025 and from 22 July 2025.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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