Key Responsibilities Be the welcoming face of Vapouriz to customers and generate sales by making recommendations on products and upselling Deliver exceptional customer service to all customers, ensuring their needs are met where possible Work with management and colleagues to build a customer-focused, sales driven team Be aware of the sales target and actively contribute to achieving store goals and targets Share customer feedback and observations with the management team Uphold store merchandising and high standards of cleanliness, ensure the store is kept neat and tidy and is easy for customers to navigate Support the aims and ethos of Vapouriz, setting a good example in terms of dress, behaviour, punctuality and attendance Promote and ensure the good reputation of Vapouriz Adhere to all company policies and procedures within the scope of the role Knowledge, Skills and Experience Previous experience in retail or customer service is preferred Strong communication skills to effectively interact with customers and team members A proactive attitude towards selling and promoting products while maintaining high standards of customer care A vaper or have a keen interest in the vaping industry is desirable Reliable, trustworthy with good time management skills What's on Offer Company pension 30 days holiday including bank holidays increasing with service Life Insurance benefit Cycle to work scheme Employee discount Apply today to join a company that values teamwork, innovation and excellence Flavour Warehouse is an equal opportunities employer. We encourage applications from candidates of all backgrounds and experiences