Senior Visitor Experience Officer - Bath Summary We’re looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for volunteer and visitors, to join us as a Senior Visitor Experience Officer responsible for the house visitor operations at Dyrham Park. This role works alongside the Collections and House team to lead for visitor experience within the house at Dyrham Park, including leading a team of over 100 volunteers, and supports the wider visitor experience team across all Bath properties in making sure everything runs smoothly in what is a complex and lively visitor business. Salary: 14.16 per hour Contract: Permanent Hours/ working pattern: 32 hours per week. This role includes weekend working on a 1 in 3 rota pattern with weekdays off as part of a Time Off In Lieu system. Usual working hours are 7.5 hours per day, working between 9am-5pm with lunch breaks to match Duty Management requirements. Please provide a cover letter and CV when applying for this role. The attached role profile gives a general overview of what a Senior Visitor Experience Officer may be responsible for across the National Trust, please see the below section 'What you will be doing' for more detailed information on this role at Dyrham Park. What it's like to work here Dyrham Park was created in the 17th century by William Blathwayt. It is an early example of how a fortune made from empire was invested in a landed estate, transforming Dyrham into one of the most notable stately homes of its age. Visitors can get a flavour of the life of William Blathwayt in the late 1600s by stepping into the impressive baroque mansion house with its collection of fine art and Dutch Delftware. His years as a diplomat in Europe, and his several colonial and administrative positions in government, helped to hone – and indulge – his increasingly refined taste. The 270-acre (110 hectare) ancient steep and sloping parkland is full of magnificent trees and breathtaking views and space. Splendid borders, idyllic ponds and a wildflower orchard are all features of the stunning garden which is being sensitively developed as a 21st-century garden with echoes of the past. Dyrham Park is part of the Bath area of National Trust places which includes Prior Park Landscape Garden, Bath Assembly Rooms and countryside spaces, Bath Skyline and Bathampton Meadows. Around 100 staff and 500 volunteers come together to care and open these places to visitors, working towards the National Trust’s ambitious vision for 2050 – Restore nature, End unequal access and Inspire millions. Dyrham Park is a vibrant place with year-round seasonal programming and events including outdoor theatre, easter egg hunts, and Christmas festivities. The house experience is multi-sensory. As well as the visual impact, there are objects to feel and touch and scents to take in. Music, live and recorded, rings through the Great Hall, birdsong fills the entrance hall and a short film brings to life the context of the house’s place in history. The house’s history and the purpose built exhibition space lend themselves to changing exhibitions that share less-explored histories, and stories from around the globe. For more information about the property please visit Visiting Dyrham house | Gloucestershire | National Trust What you'll be doing As Senior Visitor Experience Officer, you’ll be responsible for the day-to-day running of the visitor-facing operations and experience within the mansion house at Dyrham Park. We're looking for someone who understands how to manage operations, motivate people, and gets things done. You will have an eye for detail, and an audience-first mindset, keeping high presentation standards and great customer service levels day-to-day. You will bring your leadership skills, enthusiasm, empathy and determination to this exciting role, managing a team of over 100 house experience volunteers. You will enable and empower them to provide a great welcome and experience to everyone throughout the core house offer. Using your excellent communication skills, you will support your visitor-facing volunteers adapt to change and to thrive during the next exciting period for Dyrham Park as we host changing seasonal exhibitions and cultural programmes that aim to expand our reach and grow new audiences across local communities made up of people of the global majority, seniors, and families. This includes helping to create, install, and maintain the Christmas decorations and experience within the interiors of the house and basement areas, and support bringing other popular programmes into the house by managing any changes to the daily operations. You will be a team player, working alongside teams with differing priorities to deliver the National Trust and Bath properties’ strategic goals for increased visitor growth and create lasting places for people and nature to thrive through targeted conversation and care. This role sits within the visitor experience team and will be line managed by the Experience and Programming Manager who leads for programming across Dyrham Park. Within the rest of the VE team, your colleagues lead for welcome & admissions, outdoor operations & programming across multiple properties in the Bath area. The role will work closely with and take direction from the Property Curator and Collections and House Manager, working together to provide a great experience for visitors while enabling high-quality care of the collection to take place alongside the rest of the Collections and House team. This role will include site duty management, VE team daily lead, and house daily lead on a rota basis. The role will also support the wider VE team to deliver programming in the outdoors at peak times. Who we're looking for We’d love to hear from you if you’re: experienced in devising and running activities to inspire and engage people skilled at communicating, and building good working relationships with people in your team and beyond aware of ways to interpret precious collections of art and objects to a wide variety of people well-organised, and able to work at pace and keep to time confident that you can deal with all kinds of people in all kinds of situations flexible, yet with a focus on always giving high standards of customer service used to working with and supervising volunteers The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.