Job Summary:
Location : Manchester, UK
Division : Ticketmaster International
Line Manager: Director, Change Management, Fan Support
Contract Terms : Permanent, Full-Time
THE TEAM
At Ticketmaster fans come first. We care passionately about our fan's interaction with us and the service we provide. We are a global team, spanning 32 countries, supporting multiple languages with over 1200 employees. As the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. Ticketmaster continues to lead as an innovator in the global live entertainment industry maintaining the highest levels of service for our clients and fans.
THE JOB
The role sits within the Strategy, Change & Analytics team as part of the wider Fan Support function.
This role is responsible for co-ordinating Change Management across all Fan Support touchpoints, tracking relevant changes through strong communication and attention to detail. This will require strong relationship building with indivudual change co-ordinators throughout the Fan Support team.
WHAT YOU WILL BE DOING
* Co-ordinate the change framework; ensuring robust process is followed, keeping all records up to date, communicating all relevant updates to stakeholder and working to a high level of detail at all times.
* Help drive a meaningful connection between change co-ordinators and the change framework team, ensuring clear communication and efficient exchange of work.
* Regular reporting of Change activity- providing accurate and up to date information that is easily understood and driving decision making from key stakeholders where required.
* Build and maintain Change dashboards so that reporting self service is available.
* Proactively review change backlog to establish opportunities to allocate and remove tasks.
* Represent change team in monthly Planning lock meets to ensure contact forecasts account for change that is likely to be delivered within or before forecasted period.
* Chair Change Gateway meetings- ensuring calls stay on track and relevant updates and decisions are made.
* Provide ideas and suggestions on how Change Framework can be improved and update to ensure it remains fit for purpose.
* Support change co-ordinators as required- ensure Change Framework is seen as a valuable support function rather than a box ticking exercise.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
* Outstanding communication skills verbal, and written providing compelling stories from analytical research
* High attention to detail, and proven ability to manage multiple competing priorities simultaneously
* Assertive yet professional demeanour, persistence and willing to lead the way, comfortable and confident in challenging and questioning the norm.
* Extraordinary team player and ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success
* Passion for the customer and constantly curious.
* Numerate and logical; adept at performing basic statistical analysis.
* Excellent knowledge of using Microsoft PowerPoint & Excel and creating professional presentations
* Experience using Smartsheet and DOMO is desired.
YOU (BEHAVIOURAL SKILLS)
* Cross functional team player: We value transparency and helping one another. It's how we roll. There is no "me" culture. Communication across the entire team will lead to greater individual success. The Manager will both drive their own work and help oversee more junior team members.
* Strategic thinker: The Strategy team is responsible for identifying, analysing and communicating long term opportunities. You'll need to be able to think big
* Strong communication skills with ability to translate complex ideas into easily understood insights.
* Can-do attitude and the determination to achieve results.
* A focus on meeting company set KPIs.
* Enjoys working at pace in a fast moving and constantly changing environment.
* Good attention to detail and takes responsibility for the accuracy of their work.
* Ability to connect ideas and do things differently.
Productive team member, collaborating with all teams and at all levels of the organization.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.