Job Title: Customer Service Assistant
About the Role:
We're looking for a confident, proactive Customer Service Assistant to be the first point of contact for our customers. You'll handle enquiries and resolve issues relating to deliveries, damages, and exchanges, ensuring every customer has a smooth experience with us.
What You'll Be Doing:
* Responding to customer enquiries via phone and email
* Handling aftersales issues such as delivery queries, damages, or exchange requests
* Investigating and resolving customer problems quickly and professionally
* Providing clear updates and solutions to customers throughout the process
* Working closely with our delivery and warehouse teams to resolve issues efficiently
What We're Looking For:
* Strong communication skills and a friendly, professional manner
* Confidence in dealing with customers and resolving complaints
* Ability to think on your feet and stay calm under pressure
* Good attention to detail and strong organisational skills
* Basic computer skills (emails, spreadsheets, order systems)
Nice to Have:
* Experience in customer service within retail or logistics
* Knowledge of furniture retail (not essential)
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
* On-site parking
* Store discount
Work Location: In person