Organisation: The National Trust for Scotland
JOB PURPOSE
As a member of our Visitor Services team, your role is to warmly welcome visitors from around the world to Culross and support the generation of income to help us care for The Royal Burgh of Culross.
Visiting Bessie Bar Hall is a vital part of the visitor experience. The role of the Visitor Service Assistant – Catering is to make this a positive and memorable part of visitors' day with us.
You will help us maximize sales through excellent customer service and product knowledge, taking pride in presentation and efficient behind-the-scenes processes.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Provide a consistently high standard of visitor care by:
* Welcoming visitors and processing their catering purchases in a friendly, efficient, and knowledgeable manner.
* Assisting in food preparation and stock management.
* Answering visitors’ questions about the catering offer, deals, seating, and ingredients.
* Checking on visitors’ satisfaction with the catering experience and addressing their needs.
* Promoting the National Trust for Scotland and its benefits, including membership.
* Maintaining high standards of site and personal presentation.
* Performing ongoing operational cleaning of all areas as necessary.
* Wearing the correct uniform, name badges, or PPE as required.
SCOPE OF JOB
Customer Service
Engaging regularly with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.
Teamwork
Collaborating with colleagues and volunteers to support smooth visitor operations.
Sales, Stock, and Financial Processes
Helping to achieve sales and membership recruitment targets. Operating tills and assisting with end-of-day cash reconciliation as directed by the Visitor Services Supervisor.
Tools/Equipment and Chemicals
Occasional use of cleaning chemicals. Expected to familiarize with and adhere to the property’s Health and Safety policies.
The current duties do not require a criminal records check (Disclosure Scotland).
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