The Role Are you looking for an exciting operations role within a fast-paced working environment? If so, this is an excellent opportunity to utilise your organisational skills and join the new ISO Team in the headquarters of a progressive international software house based in Harrow, London. This role requires an enthusiastic, detail oriented individual working with the Digital Transformation & Quality Excellence Lead Manager who oversees and manages the ISO framework to update and maintain all department processes for the purpose of maintaining our ISO 9001 and 27001 certifications. This is a new fulltime role within the company for a newly created department. JOB DESCRIPTION Reviewing/Updating company departmental procedures with the Digital Transformation Lead Manager Standardizing existing procedures Discussing with Team Managers any changes Maintaining company departmental procedures Assisting with planning and completing ISO audits Update the tools required for managing ISO documentation Assisting with coordinating ISO meetings and minutes Assisting with investigating non-conformances Updating processes where necessary Follow up corrective action with necessary departments Update records when complete Communicating with ISO management company Assisting with company training records and planning Contribute to continual improvement of all company operations Key Skills Experience: Minimum one-year experience in operations administration. Organizational Ability: Strong organizational skills and attention to detail. Communication: Effective communication skills. Willingness to Learn: Eagerness to acquire new knowledge. Teamwork and Independence: Ability to work both independently and as part of a team. Task Management: Capability to manage multiple tasks and priorities. Problem Solving: Attention to detail and strong problem-solving skills. Self-Learning: Ability to self-learn and resolve complex issues. Pressure Handling: Ability to cope well under pressure. Time Management: Excellent timekeeping. Creative Thinking: Thinking outside the box. Preferred Requirement: Understanding of ISO 9001 and ISO 27001 frameworks Preferred Additional Requirements Experience with process mapping and improvement methodologies In return we offer: Competitive salary (depending on experience) Extensive support and training Company laptop 20 days annual leave (gradually increasing to 30 days after completing 2 full years at ITS). Access to Company contributory pension scheme after successfully passing probation Access to Company life policy scheme while you are in employment with ITS after successfully passing probation Opportunities for professional growth and skill enhancement. About iTS Group iTS Group is an independently run company established in 1988, headquartered in Harrow, London, with a presence across Europe and North America. Our team provides print, copy, and scan solutions worldwide, with deep regional expertise and a commitment to customer satisfaction. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and highly recognised in our Quality Management Systems (AMS) and Information Security Management Systems. For more information about our company, please visit our website at iTS-group.com Company Values Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships. Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success. International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive. Why Join Us? If you are passionate about maintaining high standards, enjoy working in a dynamic environment, and are looking for a fulfilling role, join our growing team. Play a vital role in maintaining our quality standards while supporting our digital transformation journey!