We’re Hiring! Join Our Friendly and Supportive Customer Service Team
Are you looking for a role where your voice matters, your ideas are heard, and your growth is supported?
At HomeLet, we’re on a mission to make renting easier for everyone involved – tenants, landlords, and letting agents. We’re proud to deliver great customer service and are looking for caring, motivated people to join us.
With over 30 years of experience, HomeLet is one of the UK’s top tenant referencing and insurance providers. We’re part of the PIB Insurance Group, and based in Lincoln, with a team of over 300 passionate colleagues. Together, we support the UK’s busy rental market and have helped over a million tenants in the last three years. We pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents.
About the Role – Customer Service Advisor (Call Centre)
This is a key role in our customer service team – you’ll be the first point of contact for our customers, helping them with questions and solving problems. You’ll also support the business by spotting opportunities to retain or grow accounts.
What You’ll Do:
Take phone calls from customers and help them with their enquiries in a friendly and helpful way
Make outbound calls to follow up on outstanding issues or provide updates
Update customer details and collect missing or overdue payments
Handle mid-term policy changes and explain options clearly to customers
Work closely with the sales team to help keep existing customers and identify new opportunities
Log any complaints or concerns accurately and make sure they’re followed up properly
Why You’ll Love It Here:
As well as a competitive salary we also offer the following benefits
Annual option to buy additional holidays
Death in service benefit x4 salary
Company pension scheme
Enhanced maternity & paternity leave
Benefits portal offering discounts on technology & Electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
We offer employee welfare benefits- financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
Volunteering day
Free Parking
#HP
REF-(Apply online only)