Overview
Join to apply for the Technical Claims Handler role at RPC.
The Team
The team provides significant value to the wider RPC law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm's insurance business and future strategy.
Role overview
The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. The claims are varied, arising out of every aspect of a professional's practice, and require a rigorous and accurate assessment of cover, liability, and quantum. The team continues to manage claims that fall outside of the delegated authority as an agent of the insurer, reviewing and managing panel appointment and reporting. The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office, may be required from time to time.
The role
We have an opportunity for a Technical Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers. You will identify gaps in information and investigate notifications effectively, protecting the insurer and insured's position. You will deliver a service that ensures the insured and broker are advised and guided toward the appropriate outcome. Investigation and identification of strategy to resolve matters will be essential, taking into account cost-benefit analysis and commercial context.
Responsibilities
* Run a full caseload of professional indemnity claims, understanding delegated authority principles and reporting requirements on matters outside delegated authority with minimal supervision; make strategic decisions in insurers' best interests.
* Support managers in supervision, identify training needs, and deliver deskside and group training to team members.
* Build and maintain effective working relationships with customers and suppliers to meet and exceed defined service levels and ensure excellent customer service.
* Understand and adhere to Service Level Agreements and Key Performance Indicators for the team.
* Ensure a consistent approach to client claims, implement insurers' reserving policies, and control costs with appropriate external suppliers.
* Investigate and identify insureds' exposure to claims, gather information relevant to liability and quantum, and provide guidance to insureds in response to complaints and claims, including approving settlement offers.
* Negotiate settlement of claims within delegated authority.
* Investigate and report to insurers on policy cover and response.
* Actively manage panel solicitors as agents for insurers, including reporting when claims fall outside delegated authority.
* Maintain data integrity in the electronic case management system.
Knowledge, Skills And Experience
* Expertise in technical claims knowledge with a thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
* Ability to prioritise tasks, manage workload efficiently, and adapt plans to consistently produce high-quality work, even under tight timescales.
* Able to support the client experience, develop relationships, and think commercially to continually improve service delivery.
* Committed to being part of a supportive, inclusive and collaborative firm culture.
* Able to stay up to date with legal and procedural developments and share knowledge with the team.
* Ability to build internal relationships across the firm to help deliver excellent client service.
* Good knowledge and confident use of Microsoft Office (Excel, Word, PowerPoint, Outlook) and ideally experience with a case management system.
Diversity, equity, inclusion and belonging
We are problem solvers. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds, and perspectives. Everyone who applies to or works for the firm is treated equitably. If you need support or adjustments to do your best work, whether during recruitment or in your time at RPC, we're here to help. Flexible working that supports commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have questions about our hybrid working approach or flexible working policy.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
* Industries: Law Practice
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