Overview
Workplace Operations Manager - Epsom
Location: Epsom, KT18 5UX – Full time
* Full time
* 40 Hours per week
* Up to 75000 per annum
* Opportunities for professional development
* Plus our Sodexo employee benefits package
Your role
We are seeking a dedicated and dynamic Workplace Operations Manager to join our team and drive excellence and innovation.
* Oversee and manage all soft FM services, including front-of-house, housekeeping, catering, security, mailroom, waste, and workplace experience.
* Translate five-star hotel service standards into a corporate environment, ensuring every client and visitor interaction reflects professionalism and prestige.
* Build strong relationships with the client, acting as the primary point of contact to anticipate needs and exceed expectations.
* Lead, motivate, and develop a multi-disciplinary team, ensuring consistent delivery of exceptional service.
* Coordinate and support executive events, VIP visits, and hospitality activities, ensuring seamless service across all touchpoints.
* Maintain full compliance with HSE standards, corporate policies, and relevant legislation. Promote a culture of safety and accountability.
* Continuously identify opportunities to enhance services and introduce innovative solutions.
* Manage budgets and resources effectively, delivering value and efficiency without compromising quality.
What we're looking for
* IWFM Level 3-4 or equivalent in Facilities or Service Management
* Hospitality Management qualification or equivalent hotel operations training
* IOSH Managing Safely (or equivalent HSE qualification)
* Proven experience in luxury hospitality or premium corporate environments
* Strong leadership skills with a passion for delivering exceptional customer experiences
* Commercial awareness and the ability to manage budgets and service delivery efficiently
* Excellent interpersonal, communication, and organisational skills
* A proactive, calm, and professional approach under pressure
* A collaborative mindset and enthusiasm for innovation
Why Sodexo
Working with Sodexo is more than a job; it''s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
Perks, rewards and benefits
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme for everyday issues or life events, including legal and financial advice, and work or personal support
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, accessible 24/7 across popular retailers
* Save for your future by joining the Pension Plan
* Learning and development tools to enable colleagues to grow and succeed
* Bike to Work Scheme
* Sodexo UK and Ireland enhanced benefits and leave policies
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We operate in 55 countries, serving over 100 million people daily through On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Diversity and inclusion
We are committed to being an inclusive employer. We welcome applications from diverse backgrounds and identities. We support Employee Networks and are a Disability Confident Leader employer with a Disability Confident interview scheme for candidates with disabilities who meet minimum criteria. Read more about our inclusive culture.
Ready to be part of something greater?
Sodexo reserves the right to close this advert early if we receive a high number of applications.
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