The Hub Manager will oversee a number of retail branches within a designated area (Edinburgh) and will be responsible for driving and managing performance, planning and optimising resources across the area with the Branch Managers.
You will have responsibility for maximizing profitability, ensuring the highest standards of customer service and clinical excellence is achieved across all of their branches.
You will deliver the strategy, embed the vision, live the company values and execute and operate to the D&T standards/ways of working.
You will identify opportunities for continuous improvement, take ownership and make decisions within your area working closely with the Retail Operations Manager for their Hub area.
You will manage your own branch but will be expected to be out in the field for approximately 80% of your time supporting the other Branch Managers within your Hub area.
Key Responsibilities
* Develop and implement sales strategies to meet and exceed regional targets
* Monitor branch performance, KPI’s, sales, EBITDA and staff costs. Analyse sales and KPI reports, and implement corrective actions as needed
* Ensure staff within the branches are operating to the standards set
* Lead, coach and motivate Branch Managers and their teams
* Conduct regular branch visits to primary branch and others within their area
* Manage staff engagement and employee development
* Control budgets, analyse P&L statements, and ensure cost-effectiveness
* Ensure branches reflect clinical excellence to customers and staff
* Ensure H & S requirements and obligations are met
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Job Profile
* Proven experience as an Area Manager or similar role
* Experience in managing multiple retail branches
* Strong leadership, communication, and interpersonal skills
* In-depth knowledge of clinical and retail management best practices
* Ability to analyse data and drive performance improvements
* Willingness to travel frequently within the assigned area
* Clinical awareness
* Excellent communication and listening
* Excellent time management and multitasking skills
* Strong leadership and team management
* Analytical skills
* Problem solving
* Decision maker
* Performance management
Required Work Experience
* Previously held a Branch Managers position overseeing one or more branches (essential)
* Experience of managing people/teams (essential)
* Experience in a clinical environment (desirable)
As a company, the D&T Group offer:
* 34 days annual leave (full time equivalent) inclusive of public holidays
* Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
* High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
* Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
* The opportunity to work for a company that cares.
* Career progression opportunities and further training.
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