Job description
An excellent opportunity has arisen for a bright, hardworking individual to join our head office team as an Administrator. You will be part of the head office Team working within our Ownership & Seasonal department, handling customer emails, calls and administration. This role is based in our Head Office, at Blairgowrie Holiday Park. Are you someone that would love to be a part of our team?
Skills and Experience
For the role of Administrator, it is essential that you have had experience of working in an office with a passion for offering excellent customer service.
* Strong administration skills
* Proficiency with Excel and other Microsoft Office applications
* Ability to multi-task manage time effectively, prioritize, and meet deadlines.
* Confident and clear communication skills
* Positive, proactive attitude with a knack for problem-solving and efficiency.
* Good standard of numeracy, ability to work accurately with attention to detail.
* Competence in Word, Excel and Outlook, with good IT skills.
* A team player who can also work on their own initiative.
* Enthusiasm for continuous improvement & learning
As Administrator, within the Ownership & Seasonal Department your daily duties will involve:
* Handling both inbound and outbound calls/emails to head office.
* Have an awareness and understanding of Park operations, rules and licenses to provide support and great communication to owners & park teams.
* Maintaining owners' records/allocating payments/invoicing in Elite, our Park Management System
* Provide administration support to the sales team.
* Communicate with multiple Head Office departments to ensure the sales order process is handled efficiently, accurately and in a timely manner.
* Support with the full Seasonal Touring process for guests at all parks, working with the Owners & Seasonal Manager & Park Coordinators to ensure a great service.
* Ensure customer & park jobs are logged correctly with follow up and invoiced if required
* Processing meter reads & invoicing, including monthly staff bills.
* Processing aftersales requests/logs and communicate to owners and Park team.
* Process customer & sales ANPR enquiries via telephone and email.,
* General Head Office support and administration to support your colleagues when required.
* Running customer reports on Excel as required
This role is based in our Head Office at Blairgowrie Holiday Park and is working four days from seven, (9am-5pm Nov-Mar & 9am - 6pm Apr – Oct) with weekend working. On call at least one night per week.
If you are a professional individual, enjoy learning in a fast-paced environment who is looking to be part of our new and exciting journey at Wood Leisure, please get in touch.
Job Type: Full-time
Pay: £13.45 per hour
Expected hours: 30 – 35 per week
Benefits:
* Company events
* Employee discount
* Free parking
* Health & wellbeing programme
* Referral programme
Application question(s):
* You are able work weekends and flexible on when your days off fall in your working week?
* Are you confidently knowledgeable in the use of Microsoft packages including Outlook, Excel ?
Experience:
* Customer service: 1 year (required)
* Administration : 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person