Join to apply for the Customer Experience Specialist role at Opus Technology
1 day ago Be among the first 25 applicants
Join to apply for the Customer Experience Specialist role at Opus Technology
Get AI-powered advice on this job and more exclusive features.
This range is provided by Opus Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Opus Technology
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Service Delivery Team
As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal.
Additionally, you will be responsible for:
* Maintaining Customer Satisfaction
* Maintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM tickets
* Competency on all supplier portals and communication processes
* Ad hoc cover for accepting orders/deliveries, dealing with post
* Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
* Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)
Salary £27k
25 Days Holiday + UK Bank Holidays
Hybrid working (3 days a week in the Reigate office)
Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor.
The talents we are excited to see
We are seeking a Customer Experience Specialist who is/has:
* At least 5 GCSE Grades at ‘C’ level or above including Maths and English
* Minimum 12 months previous employment in a customer service role
* PC literate. IT Microsoft office proficient. Exposure to databases preferred
* Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
* Ability to communicate at all levels with an excellent telephone manner
* High level of personal motivation, looking to further skills and career through In-House training
* Ability to multitask is vital to this role
* A comprehensive Private Healthcare and Cash Plan
* Entry to the £3,000 quarterly Dreamball draw
* Regular fully funded companywide events
* Complimentary daily breakfasts in the office
* Monthly ‘outstanding performer’ accolades
* Pension and life insurance
* Personalised training and development pathways
* A rewarding Refer a friend scheme (£1,000)
* The flexibility to adjust your holiday allowance
Where your values align with ours
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning
Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Telecommunications
Referrals increase your chances of interviewing at Opus Technology by 2x
Sign in to set job alerts for “Customer Experience Specialist” roles.
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
Gatwick, England, United Kingdom 4 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
TikTok LIVE - Global Customer Service Quality Analyst
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Harrow, England, United Kingdom 6 days ago
Kingston Upon Thames, England, United Kingdom 2 weeks ago
Customer Service Assistant 2 - Full Time
London, England, United Kingdom 1 week ago
Crawley, England, United Kingdom 4 days ago
Customer Service Manager - Across South London
Bromley, England, United Kingdom 3 weeks ago
Woking, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Chelwood Gate, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
Battersea, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Crawley, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr