Head of Demand Planning & Customer ServiceLocation: West YorkshireJob Type: PermanentJob Description:We are seeking a highly skilled and experienced Head of Demand Planning & Customer Service to lead and optimise our demand planning and customer service operations. The ideal candidate will have a strong background in SAP and demand forecasting, with the ability to drive strategic initiatives and improve operational efficiency.Key Responsibilities:- Lead and manage the demand planning and customer service teams, ensuring alignment with business objectives.- Develop and implement effective demand forecasting strategies using SAP to enhance accuracy and reliability.- Collaborate with cross-functional teams to ensure seamless integration of demand planning processes with sales, marketing, and supply chain operations.- Monitor and analyse market trends, customer behaviours, and historical data to refine demand forecasts and improve service levels.- Drive continuous improvement initiatives to optimize inventory levels, reduce lead times, and enhance customer satisfaction.- Oversee customer service operations to ensure timely and effective resolution of inquiries and complaints.- Prepare and present regular reports on demand forecasts, customer service metrics, and performance improvements to senior management.Qualifications:- Proven experience in FMCG demand planning and customer service management.- Proficiency in SAP and demand forecasting tools.- Strong analytical skills with the ability to interpret complex data and make informed decisions.- Excellent leadership and team management capabilities.- Exceptional communication skills to liaise effectively with internal and external stakeholders.- Ability to work under pressure and manage multiple priorities simultaneously.Package:£80,000- £100,000 + Car + Bonus + Package Join our dynamic team in West Yorkshire and contribute to our continued success and growth. Apply now to become a key player in enhancing our demand planning and customer service operations.