Job overview
We are looking for an enthusiastic individual to join our Endoscopy Booking team, who is dynamic with extensive experience in the processes and procedures that support patient administration.
The post holder will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses, administrators, directorate staff and patients, whilst ensuring waiting list targets are achieved and confidentiality is met at all times.
You will be expected to have some knowledge of the NHS e-Referral System, Cerner, SCR (Cancer Database) and possess a good understanding of the services we provide
Our Endoscopy Booking Team provide a safe, personal & effect booking service to all patients referred for a Lower and/or Upper GI Endoscopy procedure. Patients are referred either internally from our Outpatient/Inpatient/Emergency pathway or Directly from GP's via our Direct to Test Upper GI Service on the eReferral System (eRS) The post holder will work as part of a wider team and will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses, administrators, directorate staff and patients, whilst ensuring waiting list targets are achieved and confidentiality is met at all times.
Main duties of the job
Responsible for the management of Endoscopy waiting list and working as part of a team within the speciality.
Add selected patients to the waiting list using Cerner, Solus, ERS and other computer systems ensuring all patients are listed with accurate procedure and booked admission codes.
Respond to the high volume of telephone enquiries whilst ensuring a high standard of data accuracy is maintained, Personal (face to face) contact with patients. Ensure all patients are treated with tact and sensitivity whilst maintaining confidentiality at all times.
To be the first point of contact for all patients added to an inpatient, day case and selected outpatient waiting list.
Understanding of time frames involved in all invasive procedures is necessary to ensure the case mix booked for theatre lists is appropriate once training is complete.
Negotiate a mutually convenient admission date with the patient whilst taking into consideration clinical priority, availability of anaesthetists and the constrictions of the Access Booking Targets and enter the information onto the Outlook Diaries and also the Patient Administration System.
Arrange pre-operative assessment appointments for patient’s where necessary ensuring all relevant documentation is requested and available for the nurse. Update the Patient Administration System with information regarding the patient’s current medication and deliver instructions accordingly.
Issue patients with a confirmation letter related to their operation ensuring appropriate and accurate documentation and information regarding their treatment is enclosed.
Validate active waiting lists regularly to ensure cohesive practices are maintained. Ensure all patients from lists are offered an admission date within the appropriate timeframe or removed in time.
Working for our organisation
We have a team Booking Clerks, Supervisor, Preop Team and liaise closely with the Endoscopy units.
We work to strict deadlines and have to adhere to tight timescales. We are a fast paced department that is continually evolving.
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
A good understanding of time frames involved in all invasive procedures is necessary to ensure the case mix booked for theatre lists is appropriate, once training is complete.
Liaise with Endoscopy staff regarding the availability of specialist endoscopy equipment
Liaise with different specialty consultant teams for patients requiring dual procedures during one operation, which after initial training requires an understanding of medical procedures
Arrange pre-operative assessment appointments for patient’s where necessary ensuring all relevant documentation is requested and available for the nurse. Update the Patient Administration System with information regarding the patient’s current medication and deliver instructions accordingly
Issue patients with a confirmation letter related to their operation ensuring appropriate and accurate documentation and information regarding their treatment is enclosed.
Forward pre determined appropriate medication to patients for procedures prior to admission.
Ensure online booking diaries and other records are kept up to date and accurate.
Produce a weekly management report in order to monitor figures and highlight to the consultant any potential medical problems with patient’s or patient’s who have no set date for admission and could become a potential breaches in line with current government targets.
Person specification
Qualifications
Essential criteria
* English Qualification IT Skills or qualification to a C or equivalent
Experience
Essential criteria
* Previous experience of working within a clerical role.
Desirable criteria
* Good working knowledge of Cerner & other hospital systems.
Knowledge & Skills
Essential criteria
* Clear and accurate written and verbal communication. Able to listen effectively Computer literate Ability to understand and interpret detailed information Proven ability to understand and comply with detailed procedures
Desirable criteria
* Knowledge and understanding of NHS targets
personal attributes
Essential criteria
* Demonstrate an ability to manage priorities under pressure Good Organisational Skills Able to work flexibly and willingness to adapt to the changing needs of the service Proven ability to work within a team and maintain a positive attitude Demonstrate a sympathetic/ sensitive approach and to be able to speak effectively to colleagues and patients