Overview
Santander is evolving into a technology‑driven, customer‑centric organisation. This role is a Customer Experience Advisor based out of Hove Branch. It is an on‑call working role requiring a minimum of 260 hours per annum on a rolling contract.
Country: United Kingdom
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls into the contact centre
* Build relationships and find solutions
* Develop knowledge of services and products to help customers
* Identify new ways to improve the customer experience
Qualifications
* Proven ability to deliver outstanding customer service in a face‑to‑face or telephony background (Required)
* Ability to communicate effectively with customers to truly understand their needs (Required)
* Real desire to go above‑and‑beyond for customers (Preferred)
* Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
* Openness to a broad range of activities even if outside of standard expectations (Preferred)
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Benefits
* Starting salary of £25,000 plus a £500 annual cash allowance to spend on a range of benefits. *Include salary where authorised
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* 8% pension contribution from Santander, up to 12.5% if you contribute, with optional cash conversion
* Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, discounted rates for additional life assurance and critical illness cover
* Share in Santander’s success through share plans
* Access to staff versions of Santander products with no fees and various employee discounts
* Competitive rewards reflecting the impact you make and the value you bring
* Wellbeing support across physical, mental, social and financial pillars, including apps, discounted gym access, online classes, flexible healthcare and mental health support
* Support for every life stage (menopause, pregnancy, parenthood, etc.) with enhanced family leave, childcare options, and tailored wellbeing support
* Time to give back through volunteering opportunities that let you make a difference in the communities we serve
* Global growth opportunities to shape your career, learn new skills and explore possibilities across the international network
Equal Opportunity Statement
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Right to work in the UK
* Every individual must have the right to work in the UK to commence employment with Santander, by way of nationality, visa or work permit. If you do require a working visa/permit, this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or your visa application is unsuccessful, Santander will not proceed, and will withdraw any conditional offer previously made.
#J-18808-Ljbffr