About Us
We're the team behind digital retailer Very.
Our purpose is to help families get more out of life, powering everything we do.
We want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy flexibility, great perks and benefits, and the freedom to be yourself, keep learning and advance your career wherever you want it to go.
If you love making a difference, you'll love making it sparkle for millions of Very customers.
About The Team
You will work in the Collections team within Credit Risk, a team of seven people (the department has about 60 FTE), focused on multiple priorities in a fast‑paced, dynamic environment. We handle everything from pre-arrears payment reminders and multi‑channel contact strategies to customer outcome strategies and more.
We support each other and help you settle in and learn. Given the current economic environment in the UK, this is an exciting and fulfilling time to join.
About The Role
As a Credit Risk Analyst in the Collections strategy team, you will harness the increasing amount of data to make more informed decisions for our financial services business. You will create a better experience for customers experiencing payment difficulties.
Reporting to the Senior Credit Risk Manager (Collections), you will collaborate with the business to make timely decisions. Your responsibilities include:
* Providing performance analytics on Collection strategies.
* Understanding customer behaviour and identifying opportunities to enhance strategies.
* Recommending customer outcome and commercial insights and communicating them to senior stakeholders.
* Managing stakeholder expectations while prioritising workload to add value to customers and the business.
* Working with trusted third parties to deploy strategies and explore new opportunities.
* Collaborating closely with Customer Care to gain real‑time insight into customer challenges.
About You
* Confident, can‑do attitude and general hunger to add value and develop.
* Creative problem‑solving skills and the ability to think outside the box.
* Degree‑educated and/or practical experience in a similar role.
* Comfortable with SQL, SAS, and advanced Microsoft Excel.
* Experience in Credit Risk, especially in Collections or Arrears Management, is advantageous but not essential.
* Team player who quickly establishes relationships with stakeholders.
* Strong communication skills, confidence to challenge and ask the right questions.
* You thrive in a flat hierarchy and use your voice to influence decisions.
Benefits
* Flexible, hybrid working model.
* Inclusive culture and environment.
* £250 flexible benefits allowance.
* 27 days holiday plus bank holidays.
* Udemy learning access.
* Bonus potential based on performance and business.
* Up to 25 % discount on Very.co.uk.
* Matched pension up to 6 %.
* Additional benefits available on our career site.
How To Apply
The talent acquisition team manages this vacancy directly. If successful, you will undergo credit, CIFAS, right‑to‑work checks, and, if required for your role, a DBS check. Please inform the team of any information you need to disclose for these checks before they are undertaken, including any unspent criminal convictions.
What happens next?
If you are successful, the talent acquisition team will contact you. We will arrange a short call to learn more about you and address any questions. If we feel we are a good match, your CV will be shared with the hiring manager for review. The interview process varies by role and may be in‑person or remote.
You can expect a two‑stage interview process for this position:
1. An informal 30‑minute video call with the hiring team to discuss your skills and experience.
2. A one‑hour formal interview (competency and technical questions) that can be held in‑person or remotely.
As an inclusive employer, let us know if you need reasonable adjustments.
Diversity, inclusion and equal opportunities
We build a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We strive to make our recruitment process accessible to everyone. If you need reasonable adjustments to apply, interview or perform a role, let us know via talentacquisition@theverygroup.com. We will gladly support you.
We are proud to be a Disability Confident Committed Employer and have nine colleague networks, including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very), to help make Very an even more inclusive place to work.
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