Overview
Marketing & Sales Administrator
Company: SEAC Ltd
Location: Wigston, Leicestershire
Job Type: Full-time
Reports to: UK Sales Manager
SEAC Ltd is a specialist UK manufacturer of high-quality fasteners and fixings, supplying both standard and bespoke components to a wide range of industrial customers. The company works closely with customers from initial enquiry through to delivery, even manufacturing to customer drawings and technical specifications. SEAC Ltd has built a strong reputation for technical knowledge, responsive service, and reliable delivery of engineered fastening solutions.
Role Overview
The Marketing & Sales Administrator plays a key role in supporting SEAC Ltd's sales operation and customer base. The role is focused on practical marketing support to help promote SEAC Ltd's specialist capabilities, whilst maintaining strong customer engagement and assisting in sales administration and internal sales support, ensuring customer enquiries, quotations, and orders are processed accurately and efficiently.
Key Responsibilities
Marketing & Sales Support Activities
* Preparation of marketing materials such as product brochures, datasheets, case studies, and capability statements
* Create website content updates and social media activity highlighting SEAC Ltd's products, capabilities, and projects
* Coordinate marketing activity linked to new products, key customers, or industry events
* Gather customer and market feedback to support sales strategy and product development
Sales Administration & Internal Sales Support
* Act as a first point of contact for customer enquiries relating to SEAC Ltd's fasteners and fixings
* Conduct outbound calls to existing and potential customers, promoting products, services and to strengthen relationships
* Liaise with operation, production, and logistics teams to confirm feasibility, materials, pricing, and lead times
* Process sales orders accurately, ensuring all customer requirements are clearly communicated internally
* Maintain and update customer records, pricing, and sales activity within the CRM or ERP system
* Monitor order progress and respond to customer queries regarding delivery schedules and documentation. Follow up quotations to support order conversion and repeat business
General Responsibilities
* Assist the sales management with reporting, forecasting, and pipeline management
* Contribute to continuous improvement of sales processes, administration, and customer service
* Ensure all work complies with company procedures, quality standards, and health & safety regulations
Skills and Experience
Essential
* Basic digital marketing knowledge (email campaigns, social media, SEO basics)
* Content creation & copywriting
* Campaign coordination
* Market research & competitor analysis
* Lead generation & qualification
* Brand awareness support
* Marketing automation tools (e.g., Mailchimp)
* Experience in sales administration, internal sales, or customer support in a manufacturing and technical environment
* Strong organisational and administrative skills with excellent attention to detail
* Confident, professional communication skills, both written and verbal
* Ability to manage multiple enquiries, orders, and priorities efficiently
* Proficiency with Microsoft Office applications (Excel, Word, Outlook)
Desirable
* Experience in manufacturing or engineering, ideally with fasteners, fixings, or precision components
* Ability to interpret engineering drawings or technical specification
* Familiarity with CRM or ERP/order processing systems
Personal Attributes
* Proactive, reliable, and customer-focused
* Commercially aware with practical problem-solving skills
* Able to work independently and collaboratively within a small team
* Willingness to develop technical product knowledge of SEAC Ltd's fasteners and fixings
* Clear, professional, and positive phone manner
What SEAC Ltd Offers
* Competitive salary £29,000.00 (dependent on experience)
* Training and development opportunities in a specialist manufacturing environment
* A supportive and collaborative team culture within an established business
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